Inspiration can come from many places. Sometimes it happens when you are least expecting it. Recently on a business trip in Louisiana I found myself delayed at the airport, sure to miss my connecting flight. Now the last place I’d ever expect to find inspiration is an airport. But it happened. I’m sitting in the terminal on the phone with the airline, well not actually talking to anyone but rather listing to the most amazingly long automated phone queue I’ve ever experienced. Who ever designed this particular phone queue must have wrote algorithms for NASA. I digress.